For patients & families
Knowing what to expect makes home care easier
From the first phone call to discharge, our team keeps the process clear and coordinated so you can focus on recovery.
1. Referral
A physician, hospital, family member, or the patient contacts us and we confirm eligibility.
2. Start of care visit
A registered nurse completes a comprehensive assessment in the home and builds the plan of care.
3. Ongoing visits
Your clinicians visit on a schedule set by your plan of care and report back to your physician.
4. Discharge & follow-up
When goals are met, we review home safety, medications, and next steps with you and your family.
Your rights as a patient
- To be treated with dignity, respect, and privacy
- To participate in planning your care and be informed of changes
- To voice concerns without fear of reprisal
- To confidential handling of your health information
Preparing your home
- Clear walkways and secure loose rugs and cords
- Keep medications together and up to date
- Ensure good lighting in hallways and bathrooms
- Have emergency contacts posted where they're easy to find